Refunds and Returns

Welcome to Warmery, where customer satisfaction is our top priority. 

We understand that sometimes things don't go as planned, and you may need to return or request a refund for a product. We're here to guide you through our returns and refunds process to ensure a hassle-free experience

Returns Policy

  • To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, and in its original packaging. We accept returns within 14 days from the date of delivery.

  • Contact us: Please reach out to our customer support team at info@warmery.co.uk to initiate the return process. Provide your order number and a brief explanation of the reason for the return.

    Return Authorisation: Once your return request is approved, we will provide you with a return authorisation and instructions on how to proceed.

  • In most cases, you will be responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received by us.

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within up to 14 days. Please note that shipping costs are non-refundable.

Refunds Policy

  • Full Refunds

    We offer full refunds for products that are returned in accordance with our Returns Policy and meet the eligibility criteria.

  • Partial Refunds

    In some cases, we may issue a partial refund if an item is returned in a condition that is not resalable, damaged, or missing parts.

  • Refund Timing

    Refunds typically take up to 14 days to process, depending on your payment method and financial institution. If you haven't received your refund after the specified time, please contact us for assistance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the product. We will work to provide a replacement or a refund for the affected item.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed for shipment, we will cancel it and issue a full refund. However, if the order has already been shipped, you may need to follow our Returns Policy upon receipt of the items.

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